To Marcelo, I’m very sorry to hear about the issues you’re having with service on your dryer. My name is Brian and I am part of the Sears Cares escalations team. We need to look into this and get this resolved for you. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (Marcelo) for reference to this issue and we do look forward to talking to you soon.
Thank you, Brian J. Senior Case Manager Sears Cares
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To Marcelo,
I’m very sorry to hear about the issues you’re having with service on your dryer. My name is Brian and I am part of the Sears Cares escalations team. We need to look into this and get this resolved for you. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (Marcelo) for reference to this issue and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
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